Ryanair Beats British Airways And BMI on Customer Care

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White Cap
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Ryanair Beats British Airways And BMI on Customer Care

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Ryanair News--------------------------------------------------------------------------------

News Release--------------------------------------------------------------------------------

10.12.08
Ryanair Beats British Airways And BMI on Customer Care

OFFICIAL REPORT HIGHLIGHTS BRITISH AIRWAYS AND BMI WEAKNESSES

Ryanair, Europe’s largest low fares airline, today (10th Dec) welcomed the Association of European Airlines (AEA) report, which confirmed that Ryanair provides passengers with better customer service than BRITISH AIRWAYS AND BMI. The AEA report shows just 73% of BRITISH AIRWAYS’ and only 77% of BMI’s flights arrived on time while 88% of Ryanair flights arrived on time.

The report also showed that BA loses 19 bags and BMI loses 25 bags per 1,000 passengers while Ryanair misplaces less than one bag per 1,000 passengers. Ryanair highlighted that the punctuality of flights and the secure delivery of passenger bags are the customer services which air passengers really value.

Ryanair, who will carry over 58 million passengers this year, stressed that while passengers choose Ryanair for their guaranteed lowest fares they return again and again for Ryanair’s customer service, which includes Europe’s guaranteed lowest fares, no fuel surcharges, best punctuality and fewest lost bags.

Ryanair’s Stephen McNamara said:

“The AEA statistics prove that nobody beats Ryanair’s customer service. Rather than wider seats, business lounges, frequent flyer clubs and inedible food, Ryanair delivers the customer services which passengers really value, which is our unique combination of lowest fares guaranteed, no fuel surcharges guaranteed, the best punctuality, the least lost bags, and Europe’s youngest, greenest aircraft fleet

“BRITISH AIRWAYS AND BMI continue to charge passengers high fares while delivering dismal on time performances and a careless attitude to passengers’ baggage”.
' Fiat Justita'
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